Unlock Pokecut VIP for just

Frequently Asked Questions

①Is Pokecut free?

Yes. Pokecut will give free usage to all users every day.

②How to Change the Language in Pokecut?

After entering the Pokecut website, you will be prompted at the top whether you need to change the language. Click to quickly change to your language. You also can slide the page to the bottom, then click on the Language button in the lower left corner to switch languages.

③Where can I see my remaining credits?

Click on the username in the upper right corner, and you will see the account information including the remaining credits.

④Can I get a refund?

We will process your refund requests in accordance with these Payment Terms. We will approve refund requests only if they are submitted within the valid refund period (within one day of payment) and are supported by a valid reason. Generally, we will not process refund requests submitted after the valid refund period has expired or those based on invalid reasons. In exceptional circumstances, please contact us with a reasonable explanation, and we will review and address each case individually. If a refund is approved within the valid refund period, we will refund the monetary equivalent of the remaining credits in your account, calculated proportionally based on the unit price at the time of your original purchase. Furthermore, any platform processing fees incurred as a result of the refund transaction must be borne by you. To request a refund, please click "Submit Refund Ticket". For further details, please refer to the Payment Terms.

⑤Can my work be used commercially?

Pokecut grants user of subscripton a personal, non-sublicensable, non-transferrable right of using Pokecut design resource to create their final work for commercial purposes within the subscription period.If we detect any illegal activity on your account, it may be subject to suspension. For more information, please refer to our Terms of Use.

⑥How to Contact Us?

If you have any questions and suggestions, please contact us by submitting a ticket.

⑦Where can I unsubscribe from Pokecut's emails?

Dear user, Pokecut will send you important information such as registration/login verification code, purchase confirmation, new features, purchase discounts, etc. We will only send important information and will not cause trouble to your mailbox. Please carefully consider unsubscribing from Pokecut's emails, as you may miss important information. If you still choose to unsubscribe from emails, please click Unsubscribe Email

⑧Can I use my web account to log in to the mobile app?

Our web platform is still in the development phase, so we are currently unable to synchronize membership data between the app and the web. Our team is working diligently to expedite the development process.